Shipping
Where is my order?
Once your order is dispatched you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. Click Here to be able to view the where abouts of your parcel with live tracking u
What are your Shipping time frames?
Please see the table below for our estimated shipping times.
What are your Delivery charges?
Express (Order under $59). Express (Order over $59). $11.95: Saturday between 1pm-6pm. $7.95. Express (Order under $59). Express (Order over $59). $9.95
I have an Incorrect address on my order, what should I do?
If you notice your shipping address is incorrect or incomplete, please reach out to us immediately. We make no guarantees that we are able to make changes to your order once it has been placed. It is your obligation to ensure all your address details
Postage costs for delivery within Australia
Our postage costs within Australia are as follows -. A flat rate of $7.95 per order for Standard Postage and $9.95 for Express Postage anywhere in Australia regardless of number of items ordered.However, any deliveries over $59 are FREE! (standard po
How can I Track my order?
Once your order is dispatched you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. The link provided in this email is the best place to view and track your parcel's
What are the Click & Collect location options?
Our Click and Collect locations can be found here. Once you place your order you will receive an order confirmation email. Pick up is generally available within 2 business hours of order being placed. Please wait until you receive your ready for Coll
Is my Click & Collect order ready?
If you have selected Click & Collect, please wait for your ready for Collection email! Pick up is generally available within 2 business hours of being placed. Collection times during business hours:. Caringbah Warehouse = Mon - Fri, excluding public
What are your Same Day and Saturday delivery options? (Sydney Metro only)
We do have an option for Same day and Saturday delivery. This option is available for delivery to residential addresses ONLY within the Sydney Metro area (depending on delivery postcode). If your delivery address falls within the On Demand radius thi
Do you deliver to Australia Post Collection Points?
Choose from 4500+ convenient & free local Australia Post Collection Points including supermarkets, pharmacies,. Post Offices and 24/7 Parcel Lockers Australia-wide. Enjoy greater peace of mind with a delivery location of your choice!
Do you ship to New Zealand?
All Standard New Zealand parcels are sent with Seko Logistics and can take 3-8 business days to arrive. These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching
Do you ship Internationally?
We do ship internationally to selected countries, please follow this link below to find out if we ship to you and which Zone the country falls under - Shipping & Returns - Delivery Rates & Times | Oz Hair & Beauty (ozhairandbeauty.com). International
Are your parcels Safe Dropped?
All of our parcels are sent with safe drop enabled. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.
My parcel is Lost in Transit, what do I do?
If you think your parcel may be lost in transit,. please follow the steps listed below to find the latest update of your parcels status-. To find your tracking number you can look this up via our tracking page, where you will be able to enter your de
I won't be home to receive my parcel, what do I do?
All of our parcels are sent with safe drop enabled, which means if you are not home to receive your delivery your parcel will be left at your premises in a safe place. Please note that this is up to the discretion of the courier driver and if they do
Will I receive confirmation of my parcel delivery?
When your order has been dispatched from our warehouse you will receive an email with tracking information with a link to track your parcel. We would recommend checking your tracking first with the postage service to see if it has been updated as “de
How can I check my delivery?
To check your delivery status, you will need to find your tracking number. You can look this up via our tracking page, where you will be able to enter your details and view the status of your order and tracking details- Click here. Or you can click o