Returns
What is your Return Policy?
We gladly accept returns on products that you have purchased from us, as long as it is within 140 days and the item has not been used, however we do not offer exchanges on any of our products. We accept returns for the following reasons:. For returns
What is your Change of Mind return policy?
Change of mind returns are accepted at Oz Hair and Beauty, however the buyer is responsible for return postage. We also offer an option of a full store credit or refund for the item once returned in a resaleable condition. The returned product needs
What if I don't like a product that your Oz Experts recommended?
Here at Oz Hair and Beauty our Customer Service Team are qualified Hair and Beauty Experts, so we back our advice and recommendations to our customers. With our ‘Guaranteed Advice’ we will fully refund products including opened and used items, in whi
What if I received Incorrect Item / Missing item?
If you are missing an item or have received the wrong product to what you have ordered, please take a photo of the incorrect product or what you have received and send it through to our Customer Service team within 7 days of delivery. Please note: Do
What if I received a Faulty or Leaking/Damaged Product?
If you have received a faulty or leaking/damaged product, please contact our Customer Service team within 7 days with photos of the issue, your order number and a detailed description so we can sort this out as soon as possible for you. Please note:
Can I return Hair Appliances and Electricals?
Hair appliances and electricals will only be accepted as a return if the product has not been opened, used and is in original packaging. If your hair appliance is faulty and within the warranty period, this can be returned to us for testing. If this
I had a Skin Reaction, what do I do?
If you do happen to have a reaction to one of our products, discontinue the use of the product immediately and please contact our Customer Service team with photos and a description of the issue. Please note: Returns due to allergies must be less tha
Can I return an item to store?
Yes! Please contact Head Office on 1300 403 035 to arrange the return before you go to our store so that we can provide you with the accurate information in regards to your return reason.
When will my return be processed?
We will be in contact with you via email as soon as your returned parcel is received back at our warehouse. This can take up to 7 business days for metro areas and even longer for regional and/or remote areas. Once your parcel is received at our ware
How will I receive my refund?
Once your returned parcel is received back at our warehouse, your refund will be processed back through the same payment method used to place your order. Once your refund has been processed you will receive an email confirmation of this. Please allow