Oz World FAQs
What is the Oz World Loyalty Program?
Introducing Oz Hair and Beauty’s loyalty program, Oz World. Earn between 2-5% credit on every purchase you make online and in-store dependant on your tier. Redeem your credit on every subsequent purchase online and in-store for both products and serv
How can I maintain my tier status?
You can maintain your Oz Royalty status by meeting the spend requirements. For Oz Royalty, you must continue to spend $399 within a rolling 12-month period.
Will I keep my tier status forever?
No, members need to spend $399 in a rolling 12-month period to maintain their Oz Royalty status.
Are there any benefits to joining Oz World?
Yes, all Oz World benefits can be found here.
How will I receive my Oz World Birthday Gift?
Oz World Credit will be automatically added to your account once you receive your birthday email. Oz VIP members will receive $10 in Oz World credit with no minimum spend required on redemption. Oz Royalty member will receive $15 in Oz World credit w
Are there any exclusions when using Oz World Credit?
There are no exclusions to the products and services you are purchasing when redeeming Oz World credit however it cannot be used with discount codes both online and in-store.
How can I check my credit balance?
Your credit balance is available on your account page, or you can ask our retail store team to check your Oz World credit balance. If you’ve just placed an order or made a purchase in-store, please wait up to 24 hours before contacting our friendly c
Does Oz World have any tiers?
Yes, there are two tiers in the Oz World. Oz VIP is the entry tier which all new members will be enrolled to. Members will earn 2% on this tier. Once members have spent more than $399 within a 12 month period, members are upgrade to Oz Royalty where
I’ve made a purchase but haven’t received my credits yet. When will I receive my credits?
Credit will be applied to your account automatically account 24 hours after your order has been confirmed OR you have made a purchase in store, and you are an Oz World member. If this time has passed and you still have not received the credit, please
Do I need to do anything to earn Oz World credit with my purchase?
No, credit will be applied to your account automatically account 24 hours after your order has been confirmed. Please note you must be logged in and a member of Oz World to earn credit with your purchase. In-store, the retail team will require an ema
I’ve recently completed a service or made a purchase at the salon or skin clinic; will I receive credits for my spend?
Yes, you will receive credit for these services. The credit is applied dependant on your tier and will still take up to 24 hours to be available in your account. If 24 hours has passed since placing your order and you have not received your credit, p
How can I redeem my Oz World credit?
You can redeem your credit at the checkout when placing your order. You must be logged in to view and redeem your credit balance prior to placing the order. We cannot apply credit to an order once it has been confirmed. You can redeem your credit in-
How do I earn Oz World credit?
You’ll automatically receive credit on all purchases made online and in-store at Oz Hair and Beauty. Credit is added to your account 24 hours after your order has been confirmed. If 24 hours has passed since placing your order and you have not receiv
Where can I view the Oz World Terms & Conditions?
The Oz World Terms & Conditions can be viewed here.
I’m not subscribed to receive emails; can I still join Oz World?
You will not receive any communications regarding your loyalty membership if you are not subscribed to receive emails from Oz Hair and Beauty.
I've already purchased from Oz Hair and Beauty, can I still join Oz World?
If you are an existing customer, you will need to have an account before joining Oz World. If you are an existing customer without an account, you will be able to create one here before joining our loyalty program.
How do I join Oz World?
Joining Oz World is simple, and we can’t wait to reward you for shopping at Oz Hair and Beauty. You can join Oz World by creating an account at Oz Hair and Beauty. Simply login or create an account here and start earning on every purchase. You can al
Why has my Oz World tier status dropped to Oz VIP?
Your cumulative spend did not meet the requirements for Oz Royalty or Oz Legacy in the last 12 months.