Orders and Promotions
Will I receive Samples/Promotional items with my Click & Collect/Ship to Store order?
Samples and promotional items that would normally be applied to online orders are not available for our Click & Collect option and will not be added to Click & Collect orders. If you would like samples and promotional items, please proceed to the che
What are your discount code T&Cs?
Please find the following information below for the T&Cs for using our discount codes for your next order with us –. If you are still having an issue with a code not working at checkout please reach out to our friendly team at enquiries@ozhairandbeau
Do you have First Time Buyer Discount Codes?
Yes, we offer first time buyers a discount if you have not placed an order with us online or in-store previously. Use code “OZLOVER” for 15% off full priced items with your first order with us, with a minimum spend of $99. Please note: the minimum sp
Placing an order with us
To place an order with us log on to ozhairandbeauty.com and follow the steps below -. Step 1 - Use the search bar to find the products you wish to purchase. Step 2 - To add items to your cart, click on 'Add to Cart'. Step 3 - To review your cart, cli
Can I Amend or Cancel my order?
We make no guarantees that we are able to cancel, amend or make any changes to your order once it has been placed. If you wish to cancel your order or make any further changes like address changes, shipping method upgrades or change in quantities for
Order placed confirmation
Once your order has gone through and has been successfully placed with us you will receive an email confirmation with your order number and details. If you are at the check out/payment section and you are unsure if your order has been completed, plea
What are my Payment options?
In-store we also accept American Express however there is a 1.55% surcharge. Oz Hair and Beauty Gift Cards can also be used. Where the balance is lower than the transaction value, one of the payment methods listed above will be required to finalise t
How do I use my store credit/gift card?
To use your store credit, please follow the below steps:. Step 1 - Make sure you are logged into your account. Step 2 -Select products you are wanting to purchase. Step 3 - Review your order at check out. Step 4 - Enter your store credit code in the
How do I enter a discount code at check out on my mobile device?
If you are checking out using your phone and have a discount code to apply, simply go through the checkout steps below -. Step 1 - Make sure you are logged into your account on our site. Step 2 -Select products you are wanting to purchase. Step 3 - R
My Discount Code is not working - what do I do?
If you are having any issues or trouble trying to use your promo/discount code please check the following-. - Are you entering the code correctly in the ‘Discount Code’ section at checkout?. - Are you purchasing Hair Appliances, Bundles, Frangrance's
Can I use more than one discount code?
Unfortunately, our system only allows one code per order.
Latest promotions and offers
To view our latest promotions and offers please Click here.
Does Oz Hair and Beauty offer a Student Discount?
We do offer a Student Discount, please follow this link to our UniDays discount - click here. T&Cs apply.
How do I receive a gift with my order?
Once you have met the requirements for the promotion, the free gift will appear in your cart at check out. Unless specified in our promotion that the gift with purchase can be selected at check out, then these gift options will appear as a banner at
I am having troubles placing an order
If you are having any issues or problems placing your order please feel free to reach out to our customer service team via our live chat, call us on 1300 40 30 35 or email us at [email protected] and we can help trouble shoot this with yo
I am having problems with my payment
If you are trying to place your order and your payment method has failed, we would recommend using a different payment method to complete your order. If you are paying with an external payment provider such as AfterPay, and experiencing issues, pleas
I have been charged twice for my order
Seeing multiple charges for a single transaction can be worrying, but it doesn’t necessarily mean you have been charged multiple times. If you have noticed a duplicate payment after completing your order, and you have only received one email order co
I can't add multiple of the product that I want - what do I do?
Our website will not allow you to purchase multiples of the same item if we do not have the stock on hand. If you require multiple items please contact us and we can make special arrangements to get the desired quantity in from our supplier.
Out of stock item, what should I do?
We receive stock daily from our suppliers so anything out of stock will be replenished within a few days. If the item is showing as ‘Add to Cart’ you will be able to add this item to your cart. However, depending on stock levels if you are after mult