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Oz Hair and Beauty

Click on the &apos;Help/Support&apos; icon you see in the bottom right hand corner of the screen and our live chat screen will appear. Enter key words for what you need help with. If nothing relevant comes up, fill in your details and start chatting with a member of our lovely customer service team.&#xA0;
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Click on the 'Help/Support' icon you see in the bottom right hand corner of the screen and our live chat screen will appear. Enter key words for what you need help with. If nothing relevant comes up, fill in your details and start chatting with a mem

How do I use live chat?

General Enquiries

What is the Oz World Loyalty Program?

How can I maintain my tier status?

Will I keep my tier status forever?

Are there any benefits to joining Oz World?

How will I receive my Oz World Birthday Gift?

Are there any exclusions when using Oz World Credit?

How can I check my credit balance?

Does Oz World have any tiers?

I’ve made a purchase but haven’t received my credits yet. When will I receive my credits?

Do I need to do anything to earn Oz World credit with my purchase?

I’ve recently completed a service or made a purchase at the salon or skin clinic; will I receive credits for my spend?

How can I redeem my Oz World credit?

How do I earn Oz World credit?

Where can I view the Oz World Terms & Conditions?

I’m not subscribed to receive emails; can I still join Oz World?

I've already purchased from Oz Hair and Beauty, can I still join Oz World?

How do I join Oz World?

Why has my Oz World tier status dropped to Oz VIP?

Oz World FAQs

Will I receive Samples/Promotional items with my Click & Collect/Ship to Store order?

What are your discount code T&Cs?

Do you have First Time Buyer Discount Codes?

Placing an order with us

Can I Amend or Cancel my order?

Order placed confirmation

What are my Payment options?

How do I use my store credit/gift card?

How do I enter a discount code at check out on my mobile device?

My Discount Code is not working - what do I do?

Can I use more than one discount code?

Latest promotions and offers

Does Oz Hair and Beauty offer a Student Discount?

How do I receive a gift with my order?

I am having troubles placing an order

I am having problems with my payment

I have been charged twice for my order

I can't add multiple of the product that I want - what do I do?

Out of stock item, what should I do?

Orders and Promotions

How can I be part of the Oz Hair and Beauty Team?

How can I use Shopback to place an order?

Can I earn Qantas Points for my order?

Can I use my HER gift card?

How can I purchase and use my E-Gift Card Voucher?

Can I place a phone order?

Do you offer Hair and Beauty product recommendations?

Are your products genuine?

Are your products cruelty free/vegan?

Do you offer a trade discount or wholesale account?

Do you offer price matching?

What are your Warranty periods?

Do you offer gift wrapping?

Do you offer Corporate orders?

Can I view Product Ingredients?

Can I request a Product or Brand?

What is your Return Policy?

What is your Change of Mind return policy?

What if I don't like a product that your Oz Experts recommended?

What if I received Incorrect Item / Missing item?

What if I received a Faulty or Leaking/Damaged Product?

Can I return Hair Appliances and Electricals?

I had a Skin Reaction, what do I do?

Can I return an item to store?

When will my return be processed?

How will I receive my refund?

Returns

Where is my order?

What are your Shipping time frames?

What are your Delivery charges?

I have an Incorrect address on my order, what should I do?

Postage costs for delivery within Australia

How can I Track my order?

What are the Click & Collect location options?

Is my Click & Collect order ready?

What are your Same Day and Saturday delivery options? (Sydney Metro only)

Do you deliver to Australia Post Collection Points?

Do you ship to New Zealand?

Do you ship Internationally?

Are your parcels Safe Dropped?

My parcel is Lost in Transit, what do I do?

I won't be home to receive my parcel, what do I do?

Will I receive confirmation of my parcel delivery?

How can I check my delivery?

Shipping

Why should I create an account with Oz Hair and Beauty?

How do I create a new account with Oz Hair and Beauty?

I am having issues accessing my account - what do I do?

How do I update my account details?

How do I unsubscribe from Oz Hair and Beauty?

How do I add products to my wish list?

Is it safe to enter my credit card details online?

Account Enquiries

How do I use live chat?Updated 2 months ago